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Accessing Personal Center

Hover over the user icon in the lower left corner, select Basic Information or click Platform Management. Personal Center Entry

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Basic Information

For supported phone number regions, refer to FAQ.

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Notification Preferences

Configure different notification methods by alert severity. The system supports setting notification channels separately for Critical, Warning, and Info severity levels. You can select the following notification channels for each level:
In some private deployment environments, the operator may have disabled voice, SMS, and APP push notifications (product config disablePhone). In that case, only Email and IM Apps remain in the personal notification channel dropdown — this is expected behavior.
Personal preferences are only used when:
  • Incident is directly assigned to an individual, or
  • Escalation rule is set to “Direct Message + Follow Personal Preferences”
To use DingTalk, WeCom, Feishu/Lark, Slack, or other IM notifications, first complete account linking in the corresponding app. You can select multiple notification channels for each level to ensure important alerts are not missed.

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APP Key

APP Keys are used for API request authentication.
  • APP Key leakage may cause data security risks, please keep it confidential
  • Confirm no business dependencies before deletion; services using that key will fail immediately after deletion

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Flashduty APP

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Download the app

If your phone brand is not listed above, you can click Download here on the APP management page to get an installation package QR code. Scan it with your phone to download.

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Device binding

After installing the app, you need to bind your mobile device to your Flashduty account to receive push notifications.
1

Go to APP management page

Navigate to Personal Center → Flashduty APP.
2

Scan QR code to bind device

The page displays a QR code. Open the Flashduty APP, tap the “Scan to Login” button, and scan the QR code on the page to complete device binding.
Once bound, the page displays a list of linked devices, including device name, OS version, and device identifier. To unbind a device, hover over the device card and click the Unbind button.
  • Binding a device does not automatically enable notifications — the actual notification method depends on your escalation rule settings
  • After unbinding a device, it will no longer receive push notifications
  • The QR code has an expiration time; the page automatically refreshes to generate a new QR code when it expires

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Push notifications

The Flashduty APP supports free push notifications for alerts, ensuring critical alerts reach you instantly. You can acknowledge, resolve, and escalate alerts anytime, anywhere from your mobile device. We recommend enabling system notification permissions and allowing urgent incident notifications in Do Not Disturb mode to avoid missing important alerts.

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FAQ

  1. Check if the channel has escalation rules configured. Without escalation rules, incidents won’t trigger notifications
  2. Check the direct message channel settings in escalation rules. Only “Follow Personal Preferences” mode uses your personalized configuration; “Follow Unified Settings” mode ignores personal preferences
Go to Channel Details → Escalation Rules to view current settings.

Escalation Rules

Set notification channel to “Follow Personal Preferences”

Feishu/Lark Integration

Link Feishu/Lark app to receive notifications