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Plan requirement: This feature requires an On-call Pro or higher subscription. Learn more
An outlier incident is one that has never occurred in the past period. If an incident is identified as an outlier, responders should be alert. This is critical for On-call engineers because outlier incidents may have unknown impacts, and handling procedures may need to be decided on the spot. Some engineers may only care about outlier incidents—they create standardized processes or SOPs for resolving such incidents.

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View Outlier Incidents

  1. On the incident list page, outlier incidents display a prominent Outlier badge
  2. On incident details page, outlier incidents show a prominent Outlier badge and explanation at the top
Console Outlier Incident Badge

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Recognition Method

The system uses machine learning models to determine similarity between incidents. When similarity exceeds 90%, we consider two incidents similar. When judging similarity, we mainly consider these factors:
When the system detects no similar incidents in the past 30 days, it marks the incident as an outlier.

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Enable and Disable

Outlier incident detection is configured at the channel level:
1

Enter Channel Settings

Go to Channel → Select target channel → Basic Settings
2

Configure Detection Toggle

Find Outlier Incident Detection option, enable or disable the feature
When enabled, incident lists and notification content will include an “Outlier” badge for quick identification. See Create and Manage Channels for details.

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FAQ

Enabled by default for Pro and above plans, but can be disabled in the channel’s basic settings. See the “Enable and disable” section above.

Past Incidents

Review historical similar incident resolutions

What is an Incident

Understand incident basics and lifecycle