Skip to main content
Plan requirement: This feature requires an On-call Pro or higher subscription. Learn more

​
Use Cases

​
Creating a Calendar

Go to Incident Management → Service Calendar → New Calendar.
New calendars default to all workdays. After linking holidays, statutory holidays are automatically marked as rest days.
Service Calendar

​
Editing a Calendar

Edit Calendar
Deleting a calendar is irreversible. Please confirm no escalation rules or silence rules reference it before deletion.

​
FAQ

They serve different purposes:
  • Schedule: Defines “who handles it”, the recipient of incidents
  • Service Calendar: Defines “when to handle it”, the time condition for escalation rules
Service calendars are above schedules in hierarchy—first determining if it’s a workday, then deciding whether to assign to on-call personnel.

Escalation Rules

Reference service calendars in escalation rules

Noise Reduction

Silence alerts by calendar type