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Plan requirement: IM integration requires an On-call Pro or higher subscription. Learn more
Microsoft Teams integration is currently in Beta stage. The following steps must be completed by a Microsoft Teams administrator.

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1. Install and Update App

1

Download App

Download FlashdutyBot-v1.0.3.zip to your local machine.
2

Install App

Go to Microsoft Teams, navigate to +Apps → Manage your apps → Upload an app → Upload an app to your org’s app catalog, then upload the app package FlashdutyBot.zip.2025-09-18-13-48-04
3

Configure App Visibility

Go to Microsoft Teams Admin Center, find the Flashduty On-call app, adjust app visibility to everyone or your specified scope.
If the app status shows “Blocked”, please wait a moment and refresh the page or modify manually.
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4

Verify Installation

Wait a few minutes, organization members can find this app in +Apps → Built for your org.2025-09-18-17-05-37

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Update App

If your installed app version is lower than 1.0.3, please follow the process below to update.
1

Enter Admin Center

Go to Microsoft Teams Admin Center, find and enter the Flashduty app details page.2025-09-18-13-50-41
2

Upload New Version

Upload the new FlashdutyBot.zip.2025-09-18-13-51-56
3

Wait for Update

Wait for the app version to update in the client (may take tens of minutes).2025-09-18-13-52-56
1

Find App

Find the Flashduty On-call app in the app marketplace.
If app not found, please contact your Microsoft Teams organization administrator.
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2

Add to Team

Add the app to the target Team.
This step must select the target Team’s General Channel, otherwise incidents cannot be sent to the Team.
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3

Send Link Command

In the Team, @Flashduty and send command linkTeam {ID}, then click Link Now.2025-09-18-13-55-05
1

Find App

Find the Flashduty On-call app in the app marketplace.
If app not found, please contact your Microsoft Teams organization administrator.
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2

Add to Chat

Add the app to the target Chat.2025-09-18-17-14-23
3

Send Link Command

In the Chat, @Flashduty and send command linkChat {ID} {ChatName}, then click Link Now.2025-09-18-13-56-17

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4. Notification Card Actions

When incident notifications are pushed to Microsoft Teams, the notification cards support the following interactive actions, allowing you to respond to incidents directly in Teams without switching to the Flashduty console:
  • Acknowledge: Mark that you have started handling the incident
  • Resolve: Mark the incident as resolved and close it
  • Snooze: Temporarily suspend the incident and receive a reminder after a specified time
  • Custom Actions: Trigger your pre-configured custom actions (such as restarting services, rolling back changes, etc.)
War room functionality is not currently supported for Microsoft Teams. If you need to use the war room feature, consider using Slack, Feishu/Lark, Dingtalk, or WeCom integration instead.
1

Find App

Find the Flashduty On-call app in the app marketplace.
If app not found, please contact your Microsoft Teams organization administrator.
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2

Open App

Click Open App.2025-09-18-13-56-55
3

Send Link Command

Copy and send command linkUser {} to the chat, then click Link Now.2025-09-18-13-57-13

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6. FAQ

Go to Integration Center → Instant Messaging → Microsoft Teams, check if teams and users have been successfully linked.
Go to Integration Center → Instant Messaging → Microsoft Teams, view in Linked Teams and Linked Users.